Document Actions
|
|
6045 N. Scottsdale Road, Suite 104
Scottsdale,
Arizona
85250
Phone: 602-522-9494
Fax: 602-532-7009
|
Our goal is to truly provide as much information as possible to assist consumers in making informed decisions regarding real estate-related financing.
The Bookspan Mortgage Team provides financial solutions for professionals, their clients, individuals, and families to assist in accomplishing their goals. Many of our clients are referrals from legal, taxation, family planning, insurance and investment professionals assisting in achieving their client's goals. In the process, we have been fortunate to serve the professional community for their personal needs as well.
Our true, long-term relationship with the client begins with the closing. When we handle every transaction in a manner that creates the highest degree of client satisfaction possible, we have earned their business, as well as all of their referrals. We do this in three macro steps:
- We analyze clients’ current financial situation (where they are now), and, through the interview process, establish their priorities regarding their financial wishes (where they want to be). We then match their current financial situation and future financial wishes with a mortgage solution that is tailor-made to their goals (it gets them on the road to where they want to be) that best aligns with the client’s lifestyle.
- Once the client has selected a suitable loan program, we strive to expeditiously close the transaction with the least amount of inconvenience.
- Once the loan closes, our job truly begins. Through consistent application of my database and client retention contact program, we stay in touch with our clients on a regular basis, advising them on how to best help themselves overcome their challenges, adding true value to the relationship. In the long term, we provide the client with a “one stop shop” for all current market trends and professional services referrals.
Thus, our mission is to create “raving fans” about our company by providing customer service that is “legendary” not just “satisfactory.”
In conclusion, we earn the right to be a trusted financial advisor by providing clients with so much value that they consider us to be an integral part of their lives. At this point, they have become clients not just for one transaction, but for life.
Please email us or visit our website for additional information.
