Divorcenet Online Divorce, along with our sister platform 3StepDivorce, strive to provide a seamless and supportive product during the difficult divorce process. Customer success is key to our own success and if you are dissatisfied with the product within the first 30 days, we can provide you with a refund with certain limitations. Please contact us through email or phone to get this process started.
The Divorcenet and 3StepDivorce online divorce products are a comprehensive tool that rely on significant research which allows the customer to understand the divorce process better. Along with generating the relevant documents, instructions and information are provided regarding the forms and the divorce process. Due to the nature of the above, if a customer has accessed their portal after purchase which includes our documents, instructions and various offerings including our support, we will be unable to provide a refund. If access has not occurred, a refund window of 30 days remains from the date of purchase.
Additionally, In the event that the documents generated through our service are rejected by the court due to a defect in the documents, and you are no longer able to get your divorce, you will be provided a refund within 30 days of purchase. Verification of any denial of acceptance or a rejection notice from the court may be requested. Additionally, acceptance and signature of forms by the petitioner's spouse is not guaranteed and it is the responsibility of the petitioner to properly follow instructions and file the documents. In the case of refusal by parties, 3StepDivorce will not provide refunds for services or incurred fees.
We care greatly about your experience with our products and will take the time and opportunity to assist customers should they have difficulty using our service. We provide e-mail and phone product support (1-888-665-6782). Since we provide a service type product, all refund requests are reviewed individually.
Please see our Guarantee of Court Approval for further details.
Choosing the installment payments option does not limit your usage of the service. If we are unable to collect the additional monthly payments in a timely fashion, we have the right to suspend the account and reserve the right to collect on any unpaid fees through an independent collection agency.
If your credit or debit card is declined for a monthly installment payment, we reserve the right to continue to periodically attempt to charge that credit or debit card until it is successfully charged the appropriate overdue amount unless a new credit or debit card is provided for the monthly installment payment(s).
Last Updated: July 20, 2022